Terms & Conditions

1. Introduction
Welcome to Fit Food Alicante. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before placing an order.

2. Ordering and Payment
Order Process: Orders must be placed through our website or via WhatsApp. Orders for the upcoming week must be completed by 18:00 every Sunday to ensure delivery the following Monday.

Payment Methods: We accept major credit cards, PayPal, and bank transfers. Payment must be received in full before delivery.

Order Confirmation: Upon placing your order, you will receive an email confirmation with your order details. Please review the details and notify us immediately if any errors occur.

3. Delivery
Delivery Schedule: Deliveries are made every Monday. We charge a flat delivery fee of 3 euros per order in the city of Alicante and 5 euros in the surrounding areas.

Delivery Area: We deliver to addresses within Alicante and the surrounding areas. If your location is outside our delivery zone, please contact us to discuss possible arrangements.

Missed Deliveries: If you are not available to receive your delivery at the scheduled time, please notify us in advance to arrange an alternative. We are not responsible for meals left unattended.

4. Meal Storage and Consumption
Freshness: Our meals are prepared fresh and should be stored in your refrigerator immediately upon delivery. They are best consumed within 5 days of delivery.

5. Cancellations and Modifications
Order Cancellations: You may cancel or modify your order before Sunday at 18:00 o'clock. Cancellations or modifications made after this deadline may not be processed.

Refund Policy: Refunds are available for orders canceled within the specified time frame. No refunds will be issued for meals that have already been delivered or for cancellations made after the deadline.

6. Dietary Preferences and Allergies
Customization: We offer customization options to accommodate dietary preferences. However, to ensure the absence of allergens in our meals please contact us.

Allergen Disclosure: It is your responsibility to review the ingredient list provided for each meal and notify us of any allergies or dietary restrictions before placing your order.

7. Limitation of Liability
Product Quality: We strive to provide the highest quality meals; however, we are not liable for any adverse reactions or dissatisfaction related to our products.

Website Use: Fit Food Alicante is not responsible for any damages or losses resulting from the use of our website or the inability to access our services.

8. Privacy Policy
Data Collection: We collect personal information necessary to process your orders and provide our services. This includes your name, address, contact details, and payment information.

Data Use: Your personal information is used solely for order processing, delivery, and customer support. We do not share your information with third parties, except as required to fulfill your order.

Data Security: We implement industry-standard security measures to protect your personal information.

9. Changes to Terms and Conditions
Modifications: Fit Food Alicante reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

10. Governing Law
These terms and conditions are governed by the laws of Spain. 


Contact Information: If you have any questions or concerns regarding these terms and conditions, please contact us at:

Email: info@fitfoodalicante.com
Phone: +34 623 163 792
Address: Calle Example 123, Alicante, Spain